Frequently Asked Questions
(We recommend asking our AI chat for more detailed answers)

What options do I have if I want to exchange a product at Jeansverket?
You can easily exchange all or part of your order by contacting us by phone or email to reserve the product or size you’d like to exchange for. When you send back your return and include your order confirmation or your name, we’ll ship the new item to you at no extra cost.

How long is the return period at Jeansverket, and what are the return conditions?
As a customer, you have a 14-day return policy starting from the day you pick up your order, even for discounted items. To return a product, it must be in its original condition, unused, and with all tags and packaging intact. If there is an error with your order, we’ll cover the return shipping costs.

How do I send back a return, and what happens next?
To return an item, pack it in the same bag or box it came in and send it to our factory at the address below. Once we’ve received and processed your return, we’ll send you a confirmation via email. Return address: Borås Jeansfabrik AB Skaraborgsvägen 35E 50630 Borås

What are the return policies for other countries?
If you live in Norway, Switzerland, or a non-EU country and wish to return an item, you must pay for both shipping and customs clearance. Send your package to the same address as for returns from Sweden, and you’ll receive a confirmation via email once we’ve received and processed your return.

What should I do if I want to file a complaint about a product?
For complaints, please contact our customer service at 033235828 (weekdays 8 a.m.–4 p.m.) or via email at shop@jeansverket.se. Please include photos of the defect for faster processing.

How does the repair process for Jeansverket jeans work, and what’s included in the repair kit?
The repair process for Jeansverket jeans is simple and convenient. When you order our repair kit, you’ll receive a digital shipping label that you can take to your nearest PostNord agent or print out yourself. Once we receive your jeans, we’ll repair them and return them to you. The turnaround time for repairs is approximately 2–4 weeks, depending on our workload.

How do I know that my order has been processed by Jeansverket?

You’ll automatically receive an order confirmation once your order has been processed. Any issues with your order will primarily be communicated via email. Please note that we reserve the right to adjust or cancel orders in the event of pricing errors.

How does the delivery process work at Jeansverket?

You’ll first receive an order confirmation via email once we’ve received your order. We’ll then send a shipping confirmation via the shipping booking system as soon as your order has been processed and shipped. The shipping confirmation will include a tracking number so you can track your package.

What happens if I don’t pick up my package on time?

If you do not pick up your package within 10 days, it will be returned to us and a refund will be issued automatically; however, we will not cover any shipping costs.

What payment options does Jeansverket offer?

We offer payment via Swish, the Stripe payment system, PayPal, and Klarna Checkout. With Klarna Checkout, you can easily pay using various payment methods or choose to pay by invoice or in installments.

What payment options are available through Klarna?

Klarna offers several options, including direct payment, invoice, and installment payments. You can read more about the different options and their terms and conditions on Klarna’s website.

What is Jeansverket’s privacy policy, and how does it affect me as a customer?

Our privacy policy complies with the GDPR and governs how we handle your personal data. You have the right to access, correct, delete, and transfer your data. We only store data for as long as required by law and take your privacy very seriously.

How do I care for my jeans to extend their lifespan?

To extend the lifespan of your jeans, we recommend washing them inside out and with similar colors to reduce wear and tear. Avoid detergents containing bleach to preserve the original color and fabric quality. Try to follow the care label instructions to maintain the fabric’s properties, and avoid excessive heat and chemicals that can negatively affect stretch fabrics. Wash 100% cotton jeans before hemming to prevent them from becoming too short.

Are there any special washing instructions for your jeans?

For our jeans, we recommend avoiding the dryer, as stretch fabrics cannot withstand such high temperatures and risk shrinking and becoming damaged prematurely. To avoid jeans that are too short after washing, we recommend washing them before hemming. To be absolutely sure, you can read our care guide

What materials are your jeans made of?

We use different materials for different jeans. Our materials include 100% cotton, stretch, selvedge, and 100% recycled fabric.

What size should I chooseif I’m unsure?

If you’re unsure which size to choose, we strongly recommend that you visit our size guide or jeans guide to find the perfect fit for you. Sizes may vary between different jeans brands.

How can I contact your customer service?

You can contact us via email at shop@jeansverket.se or by phone at +46 (0)33 235828

What are your customer service hours?

Our customer service is available on weekdays (excluding holidays) from 8 a.m. to 4 p.m.