Return, exchange and terms
We have a 14 days returns policy starting from the day of receiving your package, that includes sale items. Please note that the product must be returned unused, in its original packaging and including all tags. Attach the order confirmation you recieved in the package or on email. If you live outside the EU it's important that you pay for both shipping and toll declaration, otherwise we can't receive your shipment.
Send your return goods including your name, receipt or order confirmation to address:
Borås Jeansfabrik AB
Skaraborgsvägen 35E
50630 Borås
Sweden
You will get a confirmation by email from us when we receive your return. In case of refund neither the original shipping cost nor the return shipping cost will be repaid - unless we messed up. If you make an exchange we will send you the new product free of charge.
Terms & Conditions
Order and delivery confirmation
You will receive a confirmation email from us when your order is processed. This will include a tracking number so you can track the progress of your order. During sale and around the holidays a delay in dispatching your order may occur and the delivery time may be extended.
Delivery
Sweden
Delivery with PostNord/DHL - 1-3 working days.
Shipping Fee: 75 sek (Free freight and return included over 800kr)
US
Delivery with PostNord postal service- 4-6 working days. UPS is optional 2-3 working days
Shipping Fee: $30 (excl. VAT) (Free freight with PostNord included over 300$)
Please note that your purchase not include VAT – this will be added in the country of destination, as well as import fees that may be added in the country of destination.
Europa Region 1
Countries: Finland
Delivery with PostNord/DHL/UPS - 2-6 working days.
Shipping Fee: €20 (Free freight and return included over 80€)
Europa Region 2
Countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, United Kingdom
Delivery with PostNord/DHL/UPS - 2-6 working days.
Shipping Fee: €20 (Free freight and return included over 80€)
Europa Region 3
Norway and Switzerland
Delivery with PostNord/DHL/UPS - 2-6 working days.
Shipping Fee: €30 (excl. VAT)(Free freight and return included over 80€)
Please note that your purchase does not include VAT – this will be added in the country of destination as well as import fees that may be added in the country of destination.
Delayed delivery
We ask you to contact our customer service (shop@jeansverket.se) if your package has not arrived within 8 working days (Europe / USA) so we can locate the problem.
Payments
We accepts the following forms of payment:
- PayPal(most credit cards accepted)
- Klarna Checkout(most credit cards accepted+bank transfer)
- Swish telephone payments (Only Sweden at the moment)
With PayPal and Klarna you can pay safely by different methods depending from country to country, credit card, direct payment or invoice with Klarna
For further information about Paypal or to create a Paypal account please visit www.paypal.com.
Privacy Policy
Background to updated privacy policy
The GDPR (Data Protection Ordinance) is a new EU regulation that will become valid throughout the EU on 25 May 2018. GDPR replaces the Swedish Personal Data Act (PUL). A lot is the same, but it means that the requirements for how companies and organizations can process your personal data is sharpened.
Responsible part for collecting personal data
Borås Jeansfabrik AB, org. nr. 559172-7259
Skaraborgsvägen 35E
50630 Borås
shop@jeansverket.se
What is personal data?
Personal data is all information that can be directly or indirectly linked to a living natural person. This includes the following personal data: name, address, phone number, email address, IP address, photo, etc.What personal data does Borås Jeansfabrik AB process?
We store the personal data that you as a customer provide to us in connection with an order. This includes name, address, e-mail address, mobile number, information about credit cards, other means of payment and also social security numbers for possible credit checks when paying against an invoice. This information is saved so that we can handle your order, deliver your goods to the desired address, handle payment and any returns, exchanges and complaints. If you have accepted to take part in our newsletter, we store your email address upon registration. If you have been to one of our stores and entered your email address to receive the digital receipt, your email address is stored.
Personal data may be disclosed for processing on our behalf through a so-called personal data assistant. In such a case, a written agreement will be drawn up to regulate the processing of the personal data by the personal data assistant and the personal data assistant will not have the right to use the personal data for purposes other than to perform the tasks the personal data assistant undertook towards us.
Legal basis for the processing of personal data
We process submitted personal data on the legal basis that it is necessary to fulfill the parties' agreement. We further have the right to process the customer's address and other contact information for marketing purposes based on a balancing of interests, where as long as you do not object to that processing, we consider that its interest in marketing its products and services outweighs your privacy interest.
Storage time
If you subscribe to our newsletter, the personal data is saved for one (1) year after you unsubscribe, provided no purchase is made during that time. We save your data as long as it is necessary based on legal requirements or to fulfill our obligations towards you in the individual case. Your data is never saved longer than is permitted according to current personal data legislation.
To the extent that we are obliged by law or authority regulation to save information for a longer period of time than stated above, the information is saved accordingly. An example of this is the Accounting Act.
Your rights as a customer
Right to information:
You can at any time request to receive information about which personal data we have saved about you.
Right to rectification:
If your data is incorrect, incomplete or irrelevant, you can request to have it corrected or deleted.
Right to erasure:
You can request that we delete your personal data. We cannot delete your data when there is a statutory storage requirement, such as accounting rules, or when there are other legitimate reasons why the data must be saved, such as unpaid debts.
However, you as a customer should be aware that a request for the deletion of data or restriction of the processing of personal data may mean that your opportunities to use our services may be limited or completely eliminated.
Data Portability:
You can ask us to move your personal data from our IT environment to someone else, either another company or to you. This does not apply to data that the law requires us to retain.
Withdraw consent:
You can withdraw your consent to us using the data for marketing purposes at any time.
Complaint:
You can submit a complaint to the Data Protection Authority if you believe that we are processing your personal data in violation of the Data Protection Regulation.
What does the Swedish Data Protection Authority do and when do you contact them?
Datainspektionen is responsible for monitoring the application of the legislation. Anyone who believes that a company/organisation/authority is handling personal data in an incorrect manner can submit a complaint to the Swedish Data Protection Authority, regardless of relationship. You can find contact details for Datainspektionen at www.datainspektionen.se
Privacy Policy
When you place your order with us, you need to provide certain personal data. In connection with your order, you agree that we store and use your data in our business to fulfill the agreement with you. According to the Personal Data Act (PUL), you have the right to receive the information that we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, contact us by e-mail.